Service Mandate

Welcome to Service Mandate!

Service Mandate offers expertise and consultancy in the design and implementation of quality processes in ICT- & technology departments and companies. These processes are situated in the service management and IT-governance area.

We assist senior management in their responsibility to ensure that IT is aligned with the business and delivers value, its performance is measured, its resources properly allocated and its risks mitigated. It’s about doing “the right things”.

We assist middle management and collaborators in offering consistent quality in the delivery of the ICT- and technology services to the customers and end-users. It’s about doing “the things right”.


The consultants and trainers of Service Mandate are holding certifications in the following IT-service management and IT-governance frameworks :