Consultancy in service Management

Nowadays the business has high expectations towards the quality of IT-services. In a lot of companies services can be outsourced, insourced or provided by an own department. Most of the time it 's a complex mix. Whatever the size of an organisation, from multinational to SME, from public to private companies, all of them need to give a quality service to their customers. "We are doing our best" is not good enough anymore. The quality needs to be all the time at the expected level.

ITIL® offers as an IT Service Management framework a lot of advantages that help companies to reach and to maintain this consistent quality. You can find an overview of all ITIL® processes here.

ITIL ® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited.

We offer consultancy in the following area's:

  • Service Strategy: The focus is on defining the services in such a way that they give the company a clear and distinctive position on the marketplace. The customer perceives the value of the service performance
  • Service Design: The focus is on developing appropriate IT-services, including architecture, processes and policies. The design goal is to meet the current and future business requirements.
  • Service Transition: the focus in on developing and improving capabilities for the transition of new and modified services to production
  • Service Operation: The focus is on achieving effectiveness and efficiency in providing and supporting services in order to ensure value for the customer and the service provider.
  • Continual Service Improvement: The focus is on increasing the efficiency, maximising the effectiveness and optimising the cost of services and the underlying processes.