maturity assessment training

A lot of companies try to determine how 'mature' they are in delivering services to customers and other stakeholders. It's an ideal method to detect shortcomings and improvement opportunities. A maturity assessment is key in the continual improvement approach of each organisation.
An assessment will demonstrate the current capability of the processes, people, tools . Important factors such as organisational culture are taken into account.

We train you in an industry-standard assessment framework based on CobiT.

Goal

The goal of the course is to enable you to organise and conduct in your company maturity assessements.

Contents

  • structure of maturity model CobiT, integrated with CMMI and ISO
  • when to assess
  • determine the scope: from only process up to full assessment
  • maturity linked with value of a service
  • determine the assessment approach
  • determine the actual maturity level
  • identify the 'to be' maturity level
  • gap analysis: identify improvements
  • setting key performance indicators to reach next maturity level
  • communication plan towards stakeholders
  • pitfalls when conducting an assessment
  • benchmarking own results against maturity of other companies in your sector
  • existing tool kits
  • case study

Format and duration

1 day
In French, English or Dutch
In house

Interested? Contact us !